Incivility Breakouts – Nice is the Counterfeit of Kind. How Incivility Breeds Quickly in “Nice” Cultures.

Wednesday, September 17, 2025
9:30 AM – 
10:30 AM

It turns out that being nice is not so nice after all, and we now have the data to prove it. Nice cultures are actually destructive and unsustainable, because Nice is the Counterfeit of Kind. Nice does an incredible job of masquerading as the virtue of kindness, yet it is nothing more than a defense mechanism to avoid conflict. Kindness is a virtue that transforms conflict into connection. "Nice Culture" is the hidden destroyer of companies. Nice does such a great job at counterfeiting kindness that we don't even recognize its injurious nature often until it's too late. We easily create these environments without seeing how corrosive they are to workplace satisfaction, retention, productivity, employee morale, and profitability. Companies in the United States are currently estimated to be losing $483 billion annually to conflict-avoidant or "nice" cultures. Join Curtis Morley, Chief Emotionologist at Counterfeit Emotions, and Jen Chandio, Chief Nursing Officer at Intermountain Health, as they show how transforming your company from Nice to Kind creates authenticity, safety, efficiency, profitability, and removes inscivility.

Learning Objectives
After completing this session, participants will be able to:
  1. Identify the counterfeit ideas and behaviors that keep organizations from progressing into a Kind Culture.  
  2. Teach others the process of transforming Nice into Kind.  
  3. Create psychological safety for themselves and their co-workers. 

 

 

Curtis Morley Headhsot Clean
Counterfeit Emotions