It turns out being nice is not so nice, and we now have the data to prove it. Nice does an incredible job of masquerading as kindness. Nice is a defense mechanism to avoid conflict. Kindness is a virtue that resolves conflict and transforms conflict into connection. The hidden destroyer of cultures is the idea of being nice. Nice does such a great job at counterfeiting kindness that we don't even recognize its injurious nature often until it's too late. We easily create "Nice Cultures" without even realizing how corrosive they are to workplace satisfaction, retention, productivity, and profitability. Companies in the United States are currently estimated to be losing $483 billion annually to conflict-avoidant or "nice" behaviors. Kind is authentic. Nice is fake. Kind is direct. Nice is avoidant. Kind is honest. Nice is whatever you want to hear. Kind is brave. Nice is cowardly. Kind is fast. Nice is slow. Kind is profitable. Nice is wasteful.
In a world of rapid communication and constant noise, we often underestimate one of the most potent tools we possess: our words. This compelling session, led by Dr. Marleece Estella-physician executive, wellness innovator, and creator of the Kindnesscise(TM) movement-explores how language can be used as a therapeutic agent in clinical care, the workplace, and everyday life.
Drawing on neuroscience, clinical research, and real-world leadership experience, Dr. Estella reveals how positive, intentional language influences stress hormones, immune function, emotional regulation, and even cellular healing. Attendees will discover how communication-whether in a medical chart, a team meeting, or a casual conversation-can either harm or heal, inspire or erode trust.
This session bridges evidence-based science with practical application, empowering participants to transform their personal and professional interactions using the healing power of words. Whether you're a clinician, leader, educator, or caregiver, you'll leave with tools to improve outcomes, reduce burnout, and foster environments where people thrive.
Sponsored by Health Enhancement Research Organization (HERO), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive Category I continuing education contact hours. Provider ID#101039
