Incivility at work rarely begins with shouting. It often starts with silence—when people don’t speak up, they may gossip, disengage, or show subtle dismissiveness. These behaviors erode trust, psychological safety, and team effectiveness. But here’s the truth: withholding feedback isn’t kind—it’s a form of incivility. And yelling or being overly harsh in the name of “honesty” isn’t courage—it’s poor communication.
Done right, brave conversations can build trust and drive business results. They clarify expectations, fuel accountability, and strengthen relationships. But most people were never taught how to do it well. They need clear training, support, and examples of how to speak up in a way that is both courageous and constructive.
In this energizing, science-backed session, Jill Schulman shares a practical framework to help people say what needs to be said—and say it in a way that builds, rather than breaks, connection. Through tools, stories, and tangible strategies, attendees will learn how small, consistent acts of brave communication can shift culture, improve performance, and create workplaces that work better for everyone.
Sponsored by Health Enhancement Research Organization (HERO), a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES) and/or Master Certified Health Education Specialists (MCHES) to receive Category I continuing education contact hours. Provider ID#101039
